Consignment at Kick Avenue (English)
What can I consign? At Kick Avenue we accept a variety of hype sneakers, luxury brands, apparel, clothing and accessories, if you are unsure if your item applies please message us through email at info@kickavenue.com or whatsapp our customer service at +62812 1000 5425
The Consignor is responsible for ensuring that all consigned products are according to the actual condition. Kick Avenue reserves the right to reject any products that do not meet the required standards or any products that are not in accordance with the consignor’s report.
What condition do my sneakers need to be in for you to accept them? All sneakers need to have; Perfect uppers absent of stains, holes, scuffing & creasing. Clean under soles, no dirt chunks and clean midsoles. Shoe boxes must be absent of large marks/dents and holes. We prioritize perfect brand new sneakers however on a case by case basis, we can accept pre-owned sneakers with no overly noticeable wear, to consign your pre owned sneakers kindly reach out to our customer service through email at info@kickavenue.com or whatsapp our customer service at +62812 1000 5425 or visit HypeQuarters and provide valid documentation or the physical sneakers.
What condition does my apparel or other products need to be in for you to accept them? For now, we only accept these products with brand new conditions. We prioritize perfect brand new items. However on a case by case basis, we can accept pre-owned items with no overly noticeable wear, to consign your pre owned items kindly visit HypeQuarters and provide valid documentation and further inspection.
I don’t have the original receipt/box/bag/insoles, will you still accept my item? For brand new products, we do not accept any products without the original box/insole/spare laces etc. However on a case by case basis, we still accept products with incomplete sets.
Can I be paid out via cash? No. All payment will go through Seller Credit, and only until then you can cash out your seller credit, which takes between 1 business day. Payouts in cash are not permitted.
Can we do a drop off to do a consignment? We do not recommend you send your products directly to Kick Avenue’s location without prior notice (consignment request via our online platform), since we cannot be held responsible for any unidentified products entering our facility.
Are there any fees for doing a consignment with Kick Avenue? Your consignment fee depends on your current seller fee. You can check your seller fee through the selling dashboard. Storage fee of IDR 10.000 / unit / month is also applied if you are consigning your products in our warehouse starting from the second month onward.
Am I allowed to take my item back after leaving it with you guys? Yes, there are no fees to retrieve your item after 14 days of consigning with us. If you would like to withdraw an item or the condition where the sales unit is sold as non consignment before the 14 days of consigning, a IDR 200.000 early withdrawal fee applies. Withdrawal fees do not apply if your item is sold on our platform by attaching proof of the order id of the sale that occurred.
How can I check if my item has sold? When consigning with us you will be prompted to create an account on our platform. In our platform you can view your products currently held by us and your pending payouts. Furthermore you will receive an email upon the successful sale of one of your products.
When will I receive my payment when my item is sold? If your item is sold in the store, your payment should be directly reflected in your seller credit. However, if your consign item is sold through the online platform, you will receive the payment one day after your product is sold.
Can I change the price of my products? You cannot change the price of your consignment product for the first 7 days (first day is calculated when your consignment product is active). After the 7 days period, you are able to change it by going to your consignment dashboard to change your consignment price. But if your product is on display, we strongly recommend not to change the price.
How is the price of my product determined? We allow you to set the price of your product however if we believe the product is at an unreasonably high price point we may suggest a lower price, vice versa applies for products set too low.