Privacy Policy

1. Information We Collect

A. Personal Identification Information

We may collect the following personal data when you create an account or use our platform:

• First name & family name

• Email address

• Mobile number

• Username

• Gender (if provided)

• Date of birth (if provided)

• Profile photo (if uploaded)

• Country code

B. Account & Authentication Data

Standard Registration

• Password (stored securely in hashed form)

• Email verification status

Facebook Login

If you choose to log in using Facebook Login, we receive only the following data from Meta:

• Email address

• Facebook User ID

Important:
We do not receive your Facebook public profile, photos, age range, gender, or any Instagram data.
Name, gender, and profile photo—if present—are provided by you during registration.

C. Address & Shipping Details

When you add a shipping address, we collect:

• Full name

• Phone number

• Street address, unit, province, city, district, sub-district

• Postal code

• Country

• GPS coordinates (latitude & longitude) — used to improve delivery accuracy

D. Payment & Financial Information

When making purchases or using seller features, we collect:

• Order and transaction history

• Payment method details (securely processed by payment partners)

For sellers (disbursement & payouts):

We collect and store:

• Bank account number

• Account holder name

• Bank name & branch

• Withdrawal history

• Balance, seller points, debt/limit information

This data is used solely to process payouts and comply with financial regulations.

E. Device & Usage Data

We automatically collect:

• IP address

• User agent

• Device type, platform, operating system, browser

• Access logs

• Push notification tokens (Android, iOS, Web)

• Search queries & browsing histor

F. Analytics & Tracking Data

We may collect data via analytics partners:

• Firebase Analytics

• Google Analytics

• Meta (Facebook) App Events

• Microsoft Clarity

This includes anonymized usage statistics, device events, page interactions, scroll depth, and other behavioral analytics.

2. How We Use Your Information

We use your information for purposes including but not limited to:

• Account creation & authentication

• Processing and fulfilling orders

• Seller payouts & financial reconciliation

• Fraud prevention & security

• Improving app performance

• Personalizing your experience

• Customer support

• Sending notifications and updates

• Analytics, reporting, and business operations

• Legal and regulatory compliance

3. Sharing of Information

We may share your data with:

A. Operational Partners

• Logistics & courier partners

• Payment processors

• Customer service platforms

B. Analytics & Marketing partners

• Google Analytics

• Firebase Analytics

• Meta App Events

• Microsoft Clarity

C. Legal & regulatory bodies (when required)

We never sell your personal information.

4. Data Security

We implement security measures including:

• Encryption (in transit & at rest)

• Access controls

• Secure hashed passwords

• Periodic security audits

• Secure API communication

5. Data Retention

We retain your data for as long as required for:

• Order fulfillment

• Account servicing

• Seller payouts

• Compliance with legal obligations

• Fraud prevention

• Internal business analytics

You may request deletion at any time.

6. Your Rights

You have the right to:

• Access your data

• Correct or update your data

• Request deletion of your account

• Withdraw consent

• Contact us for privacy-related matters

7. Data Deletion Instructions

To delete your data or account:

Email: cs@kickavenue.com
Subject: Account/Data Deletion Request

We will process your request within 30 days.

Last updated  26 November 2025.