Question 1

What we collect

Accepted Answer

We may collect the following information, including but limiting to:

name
	contact information including email address
	demographic information such as postcode, preferences and interests
	other information relevant to customer surveys and/or offers

Question 2

What we do with the information we gather

Accepted Answer

We require this information to understand your needs and provide you with better services. We collect data for the following purposes:

Internal record keeping.
	Improving our products and services.
	Deliver relevant promotional material such as new offers or other information which we think you may find interesting to your registerd email address or push notifications.
	From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

If you have previously agreed to us using your personal information, you may change your mind at any time by emailing us at cs@KickAvenue.com.

Question 3

Security

Accepted Answer

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Question 4

Cookies

Accepted Answer

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Question 5

Account Data Deletion

Accepted Answer

You may request for your account to be deleted along with any related information by contacting us via email cs@kickavenue.com or via WhatsApp 6281210005425

If contacting us via email, please use the subject "Account Deletion"

Question 6

General Terms

Accepted Answer

Kick Avenue is a marketplace platform that facilitates transactions between buyers and sellers. Kick Avenue itself is not the seller of items.
	By using the platform, users agree to adhere to all applicable laws, including those related to authenticity, intellectual property, and consumer rights.
	Kick Avenue reserves the right to modify or update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Question 7

Buyer Terms

Accepted Answer

Authenticity Guarantee: Kick Avenue verifies items to ensure authenticity but does not guarantee it beyond reasonable assurance. Buyers understand that all items undergo a quality and authenticity inspection.
	Returns and Refunds: Returns are only accepted for items that are defective, do not match the description, or were incorrectly sent. Returns must be initiated within 2 days of receipt.
	Buyer Fees: Buyers may incur a processing fee, shipping fee, and/or any applicable tax during checkout, which is non-refundable except in cases of misrepresentation or defects.
	Order Acceptance and Payment: Orders are only accepted upon successful payment and seller confirmation. Payment methods include [list accepted methods]. In the case of a payment issue, Kick Avenue may cancel the order.
	Liability Limitation for Product Compliance: Kick Avenue will not be held liable for any seller misconduct, including but not limited to cases where a product does not adhere to governing laws or regulations. Buyers accept responsibility for understanding the legal requirements associated with purchasing specific items.
	Disputes: In the event of a dispute, buyers are encouraged to contact Kick Avenue&rsquo;s support team. Kick Avenue will mediate in good faith, but is not liable for the final outcome.

Question 8

Seller Terms

Accepted Answer

Product Compliance: Sellers must ensure their products comply with all applicable laws in the country it is operating in, including those related to safety, intellectual property, and authenticity. Any non-compliant listings will be removed, and the seller may face account suspension.
	Condition and Accuracy: Sellers are responsible for listing items accurately, including detailed descriptions, product images, and disclosures regarding item condition. Kick Avenue reserves the right to modify listing descriptions for clarity and consistency.
	Shipping and Handling: Sellers must ensure items are securely packaged and shipped promptly to Kick Avenue&rsquo;s facility for authentication. Sellers cover the initial shipping fees; Kick Avenue will not reimburse additional costs beyond agreed fees.
	Seller Fees and Payouts: A transaction fee is applied to each sale. Payouts are issued only after successful delivery to the buyer, minus applicable fees. Sellers are responsible for any tax obligations arising from sales.
	Returns and Liability: In the case of buyer returns due to product misrepresentation or defects, the seller is responsible for handling the returned item. Sellers agree that Kick Avenue holds no liability for damages incurred during buyer return shipments.
	Non-Compliance: Sellers may be subject to penalties, account restrictions, or permanent bans for violating terms or failing to meet quality standards.

Question 9

Authenticity and Verification Process

Accepted Answer

Kick Avenue strives to ensure product authenticity. Items sent to our facility undergo a thorough inspection. However, Kick Avenue does not assume liability for items deemed inauthentic after passing initial checks.
	If an item fails the authenticity check, it will be returned to the seller. Any authenticity violations may result in seller penalties or suspension

Question 10

Limitations of Liability

Accepted Answer

Platform Use: Kick Avenue is not liable for any losses arising from unauthorized use of the platform, including but not limited to account hacking, fraud, or non-delivery by third parties.
	Damages and Losses: Kick Avenue is not responsible for any direct, indirect, or incidental damages, including lost profits, data breaches, or delays due to circumstances outside our control.
	Liability Limitation for Product Compliance: Kick Avenue disclaims responsibility for any product-related non-compliance with governing laws or regulations. Buyers and sellers acknowledge that compliance with all relevant laws, including product safety and authenticity, remains their responsibility.
	Indemnification: Users agree to indemnify and hold Kick Avenue harmless from any claims, damages, or expenses arising from their use of the platform, violations of these Terms, or breach of laws.

Question 11

Account and Security

Accepted Answer

Account Responsibility: Users are responsible for maintaining the confidentiality of their account credentials. Kick Avenue is not liable for unauthorized access resulting from compromised passwords.
	Suspension and Termination: Kick Avenue reserves the right to suspend or terminate accounts for violations of these Terms, fraudulent activity, or misuse of the platform.
	Age Requirement: Users must be at least 18 years old to create an account and engage in transactions.

Question 12

Dispute Resolution

Accepted Answer

Arbitration: All disputes shall be resolved through binding arbitration. Users waive the right to a jury trial or to participate in a class-action lawsuit.
	Governing Law: These Terms are governed by the laws of Indonesia. Users agree to submit to the jurisdiction of Indonesian courts for unresolved disputes

Question 13

Intellectual Property

Accepted Answer

Kick Avenue owns all content on the platform, including logos, graphics, and proprietary features. Unauthorized use of Kick Avenue&rsquo;s intellectual property is prohibited.

Question 14

Contact Information

Accepted Answer

For questions or support, please contact Kick Avenue&rsquo;s customer service at cs@kickavenue.com, or WhatsApp service through +62812 1000 5425

Question 15

Acceptance

Accepted Answer

By using Kick Avenue, you acknowledge that you have read, understood, and agree to these Terms and Conditions.