My item was sold on Kick Avenue. What should I do?
When your product is successfully sold, please follow the following procedure:
- Please confirm the sale in your account within max. 2x24 hours.
- Print the label provided in your email and include it in your product box / packaging. If you do not have time to print the label, you can write your Order ID and Email clearly on paper and still include it in your product box / packaging.
- Please make sure the provisions in point 2 have been carried out properly to avoid lost items, delays, or mixed items.
- You can send the goods using any shipping service you want. Shipping costs to our warehouse will be at the expense of the seller.
- After confirming, you must input the AWB Number / receipt number from the expedition you are using within max. 2x24 hours. If you do not input, then auto cancel will apply after the specified time period.
- Please ensure product delivery can arrive 5x24 hours after you input AWB.
- If the delivery of goods using the Online Ojek service, delivery can only be made on weekdays.
- If you want to drop off the goods directly at our warehouse, our address is located at Jalan Pesanggrahan No.32 RW.3 / RT.1, Meruya Utara, Kec. Kembangan, Special Capital Region of Jakarta, 11620.
- If no Order ID label or Order ID record is found in your product shipment, Kick Avenue is not responsible for any loss/damage to the product.
- If the product is no longer available, please pay attention to the FAQ in the section "How to Cancel a Sales Order?"
- If the product sold does not pass authentication and within 2 months the seller does not take back or refuses to return the item, Kick Avenue has the right to donate the item to an institution designated by Kick Avenue.