My item was sold on Kick Avenue. What should I do?

When your product is successfully sold, please follow the following procedure:

Please confirm the sale in your account within max. 2x24 hours.
Print the label provided in your email and include it in your product box / packaging. If you do not have time to print the label, you can write your Order ID and Email clearly on paper and still include it in your product box / packaging.
Please make sure the provisions in point 2 have been carried out properly to avoid lost items, delays, or mixed items.
You can send the goods using any shipping service you want. Shipping costs to our warehouse will be at the expense of the seller.
After confirming, you must input the AWB Number / receipt number from the expedition you are using within max. 2x24 hours. If you do not input, then auto cancel will apply after the specified time period.
Please ensure product delivery can arrive 5x24 hours after you input AWB.
If the delivery of goods using the Online Ojek service, delivery can only be made on weekdays.
If you want to drop off the goods directly at our warehouse, our address is located at Jalan Pesanggrahan No.32 RW.3 / RT.1, Meruya Utara, Kec. Kembangan, Special Capital Region of Jakarta, 11620.
If no Order ID label or Order ID record is found in your product shipment, Kick Avenue is not responsible for any loss/damage to the product.
If the product is no longer available, please pay attention to the FAQ in the section "How to Cancel a Sales Order?"
If the product sold does not pass authentication and within 2 months the seller does not take back or refuses to return the item, Kick Avenue has the right to donate the item to an institution designated by Kick Avenue.