What is the refund process for your order issue?
Refunds for order problems experienced will be returned to the respective payment method selected in your transaction. For payment methods with Kick Wallet, Bank Transfer, Virtual Account, the refunded funds will automatically go to each user's Kick Wallet. But for refunds with Credit Card payment methods, Online Debit, Non-Credit Card Installments (Kredivo, Atome, Akulaku) and Go-Pay will be returned to each of your payment platforms. Disbursement of funds from Kick Wallet to Bank Account, you can make a disbursement option on your Kick Avenue account with a refund period depending on the type of payment you use. The refund timeframe is as follows:
- Refunds to the same bank account: 1 working day.
- Refunds between bank accounts / at different banks (crossbank) : 2 - 3 working days.
- Online Credit/Debit Card refunds: 14 working days (in accordance with general bank regulations).
- Refunds on Atome & Go-Pay: 5 working days.
- Refunds on Kredivo & Akulaku: 10 working days.