Pesanan, Pembayaran dan Pengiriman

How do I return the items?

We apologize for the inconvenience caused to you, for this Kick Avenue only accepts product returns with Brand New conditions. Product returns or return submissions are not valid if :

  1. Minor defects are found in the manufacturing of the product or box when returning (attachment photos can be seen here). For manufacturing defect cases, users are expected to bring proof of an official letter claim from the brand that the product is declared as a product with a factory manufacturing defect or is not suitable for sale. If the claim can be proven by the user, we will process the purchase for a refund within a predetermined time.
  2. Size Exchange (Size) of shoe products when there is a mistake in choosing a size.
  3. Product price differences during purchase.
  4. Products in Pre Owned / used conditions.
  5. Goods received are in accordance with the sales description.
  6. Order status with "Done" status that has exceeded 2x24 hours.

For pre-orders, we do not accept returns for any reason other than warranty authentication. We will wait 2 x 24 hours from the date you receive the product until you request a return with proper product condition, we will refund your transaction with a lesser amount with shipping cost, max. 2 business days. Please read and see if your product meets the following requirements for the return process:

  1. Inform to our Customer Service via WhatsApp to request a return form.
  2. Make sure you have received confirmation and approval from Customer Service regarding the return of your product.
  3. The returned product is not in a damaged / defective and dirty condition, has the exact same condition as the original condition when the Kick Avenue team sent it.
  4. The condition of the product in question is : The Kick Avenue tag is not detached from the product, the product box / packaging is not damaged or in accordance with the conditions sent.
  5. Please ship the product within 2 days of the product arriving.
  6. Send the shipping receipt and shipping number to info@kickavenue.com or via WhatsApp Customer Service.
  7. Kick Avenue has any final decision regarding product return and refund.