How to Record a Proper Unboxing Video?

To help with the verification process in case there are issues with your order, Kick Avenue recommends that buyers record an unboxing video when opening their package. This video can be used as supporting evidence when submitting a complaint or claim.

Unboxing Video Guidelines

Prepare a smartphone or device with a camera clear enough to record the unboxing process.
Make sure you are in a place with adequate lighting so the package, product, and other details are clearly visible.
Place the package on a stable surface, then start recording before opening the package.
Ensure the video starts while the package is still sealed and unopened.
Show the shipping label on the package, including the recipient’s name and tracking number (AWB).
Display the condition of the package from several angles to show its state before opening.
Make sure your hands, the package, and the opening process are always clearly visible in the camera frame.
Open the package and record the entire process continuously without pauses, cuts, or edits.
After opening the package, show the contents inside before removing the items.
Show the product received along with all accessories or items included in the package.
If there is any damage, missing items, or incorrect product, ensure it is clearly shown in the video.

Important Notes

The unboxing video should be recorded immediately after receiving the package and before opening it.
The video must be recorded in one continuous take without any cuts, pauses, or edits.
Make sure the shipping label and the condition of the package are clearly visible before opening.
Showing the unboxing process until everything inside the package is clearly visible.

The unboxing video will help the Kick Avenue Customer Service team verify any issues related to your order.

Kick Avenue reserves the right to reject complaints or claims that are not supported by a clear unboxing video that meets the guidelines above.