How to Record a Proper Unboxing Video?
An unboxing video is required for product-related complaints, including issues with product condition, damage, missing items or accessories, incorrect products, or authenticity.
Unboxing Video Guidelines
- Use a device with a clear camera, ensure adequate lighting, and place the package on a stable surface.
- Start recording before opening the package, while it is still sealed.
- Show the shipping label, including the recipient's name and tracking number (AWB), as well as all sides of the package.
- Keep your hands, the package, and the entire unboxing process clearly visible in the camera frame.
- Record the entire unboxing process in one continuous video without pauses, cuts, or edits.
- Once opened, show the contents before removing the product, then display the product and all included accessories.
- If you notice any damage, missing items, or discrepancies, clearly capture the issue and its details.
Important Notes
- Record the video as soon as possible after receiving the package and before opening it.
- Product-related complaints must be submitted within 2 business days of the order being marked as Delivered.
- Kick Avenue reserves the right to reject claims if the unboxing video is missing or does not meet the requirements. Claim eligibility will be reviewed based on the evidence provided.