Question 1

How to make a purchase?

Accepted Answer

Browse the list of products available at Kick Avenue to your liking, then select the product you want and choose the appropriate size and condition. Here are some steps to place an order:

Select the category of the item you want with the following details:
	Brand New = Products with new conditions and ready stock (available)
	Pre Owned = Products with conditions that have been used / used
	Pre Order = Products with new conditions but not ready stock, need to be ordered in advance when purchas

Question 2

What are the payment methods offered?

Accepted Answer

We accept payments by Kick Credit and/or Seller Credit, Kick Point, Bank Transfer, Go-Pay, Credit Cards based on VISA, MasterCard, and/or JCB principles, Virtual Account Bank Transfer, as well as installments through credit card services and available non-credit card services such as Kredivo, Akulaku and Atome. All our payments are secured by trusted and authorized payment gateway partners.

Question 3

Can I apply for installments?

Accepted Answer

Kick Avenue has teamed up with various Banks and other financial institutions to accommodate your capabilities. Please note that different institutions will provide you with different installment rates.

Question 4

Can I cancel my order?

Accepted Answer

We only accept cancellations of your order before the seller confirms (your order is still in Awaiting Seller Confirmation status). This can happen depending on what action is taken first (excluding Pre-Order items). If the cancellation is submitted outside of operating hours, the process will be carried out on the next day in accordance with applicable regulations. The provisions referred to are that this can be done if the order status has not been confirmed by the seller. If you want to cance

Question 5

How long does it take for the goods to be delivered?

Accepted Answer

Regular:

The delivery process is as follows:

After successful payment, your order status will be Waiting Seller Confirmation. In this status our system will inform the seller to confirm within max. 2x24 hours.
	If the seller has confirmed, your order status will become Waiting Seller Delivering. In this status, the seller will send the sold items to the Kick Avenue warehouse within max. 2x24 hours and continue verification and authentication if the item has been received at the Kick Av

Question 6

How do I return the items?

Accepted Answer

We apologize for the inconvenience caused to you, for this Kick Avenue only accepts product returns with Brand New conditions. Product returns or return submissions are not valid if :

Minor defects are found in the manufacturing of the product or box when returning (attachment photos can be seen here). For manufacturing defect cases, users are expected to bring proof of an official letter claim from the brand that the product is declared as a product with a factory manufacturing defect or is

Question 7

What is the refund process for your order issue?

Accepted Answer

Refunds for order problems experienced will be returned to the respective payment method selected in your transaction. For payment methods with Kick Wallet, Bank Transfer, Virtual Account, the refunded funds will automatically go to each user's Kick Wallet. But for refunds with Credit Card payment methods, Online Debit, Non-Credit Card Installments (Kredivo, Atome, Akulaku) and Go-Pay will be returned to each of your payment platforms. Disbursement of funds from Kick Wallet to Bank Account, you

Question 8

Can I track orders in progress?

Accepted Answer

Kick Avenue has an automated system that will keep you updated regarding your orders as they are being placed. You can go to the 'Buying Dashboard' tab to check your purchase history and track your ongoing orders. For the statuses on your order, it can be explained as follows:

Waiting seller confirmation: Waiting for the seller to confirm your order.
	Waiting seller delivering: Waiting for the seller to deliver your product to the Kick Avenue warehouse.
	En Route to Kick Avenue: The product h

Question 9

Can I make an offer on certain products?

Accepted Answer

Kick Avenue has provided a Make Offer feature to ensure every purchase is at the price you want. For this system, you can specify the price you want in multiples of 50,000 to determine the offer value. Offers made require Top Up Kick Credit to bid on the product you want. If the seller sees your offer and agrees to sell the item according to what you offer, then the buying and selling process will occur.

Question 10

Can I file a complaint?

Accepted Answer

We apologize if we do not meet your desired standards, please inform us of your complaints so that we can continue to improve the quality and experience of your shopping. Send your questions and complaints to Official Customer Service WhatsApp at 0812-1000-5425 (no call) or email to info@kickavenue.com. Our customer service will immediately serve you at 10.00 - 21.00 for Weekdays and 10.00 - 17.00 for Weekend (we do not serve on national holidays).

Question 11

I have placed an order, but did not get a confirmation email.

Accepted Answer

If you have placed an order but did not get a notification via email, the status of the order can be seen on the buying dashboard of your account. Then you can see the order status on the In Progress tab.

Question 12

How much is the shipping cost for each product?

Accepted Answer

The shipping fee charged depends on the product category ordered and the delivery location for the order. Details of the shipping fees charged are as follows:

Category
			Jakarta & Banten
			Pulau Jawa
			Luar Pulau Jawa
			Papua & Papua Barat

Sneakers
			IDR 40.000
			IDR 80.000
			IDR 120.000
			IDR 800.000

Apparel
			IDR 20.000
			IDR 40.000
			IDR 80.000
			IDR 800.000

Luxury
			IDR 40.000
			IDR 80.000
			IDR 120.000
			IDR 800.000

Other

Question 13

Can I change my address once the order has been placed?

Accepted Answer

If the order has already been placed, then you cannot change the address that has been listed on the order. If your address needs to be changed, you can contact our Customer Service via WhatsApp by informing the order cancellation (this can be done if the seller has not confirmed your order).

Question 14

What happens if I don't send the item I want to return?

Accepted Answer

If you have submitted a request for return of goods and have been approved by Kick Avenue via Customer Service WhatsApp, then the period / limit for delivery of goods is max. 2 days after Kick Avenue confirms the approval of the return process. If within the specified time period there is no confirmation regarding the delivery of the item, the return process cannot be processed or declared canceled.

Question 15

How to Record a Proper Unboxing Video?

Accepted Answer

To help with the verification process in case there are issues with your order, Kick Avenue recommends that buyers record an unboxing video when opening their package. This video can be used as supporting evidence when submitting a complaint or claim.

Unboxing Video Guidelines

Prepare a smartphone or device with a camera clear enough to record the unboxing process.

Make sure you are in a place with adequate lighting so the package, product, and other details are clearly visible.

Question 16

Easy Return

Accepted Answer

1. What is Easy Return?

Easy Return is Kick Avenue’s product return policy that provides convenience for buyers to return Express Shipping products if they are not suitable.

2. Which products are eligible for Easy Return?

Currently, Easy Return only applies to products labeled Express Shipping.

3. What is the return request deadline?

Return requests must be submitted within a maximum of 5 × 24 hours after the product has been received.

4. What are the requirements for a return to be proces