Processing Fee (English)
What is a processing fee?
A processing fee is an additional fee charged on each order placed. This fee covers a wide range of operational costs, including transaction handling, order management, administrative support, and above all, comprehensive insurance for the buyer. It also covers protective packaging measures, such as bubble wrap for weather protection and double-boxing to enhance shipping security, ensuring your order arrives safely. The insurance referred to here is a money-back guarantee in case your order is lost / the goods received are counterfeit.
How much is the processing fee?
The processing fee is set at an additional 3% of the product's price (effective per 1 June 2025). This percentage is calculated based on the total price of the products in your order before any taxes or other fees are added, ensuring transparency in your purchase breakdown.
Is the processing fee included in the product price?
No, the processing fee is not included in the product price displayed on our website. It is a separate charge that will be calculated and shown at checkout, providing a clear and detailed breakdown of your total cost, including this fee.
Why is there a processing fee?
The processing fee is essential for covering various operational costs, such as secure transaction processing, customer support, and the added costs of protective packaging and insurance. These services are designed to enhance your purchasing experience, ensuring your order is not only processed efficiently but also arrives in perfect condition, with added peace of mind provided through insurance coverage.
Do all orders incur a processing fee?
Yes, all orders are subject to a processing fee. This standardized charge ensures fairness and consistency, helping to uniformly cover the costs associated with processing any order, regardless of its size or value, and includes protective measures and insurance for every purchase.
Can the processing fee be waived?
While the processing fee is a standard charge necessary to cover a range of services including operational costs and buyer insurance, it is generally non-waivable. Exceptions may apply during certain promotions or under specific circumstances, which could offer reduced or waived fees.
How can I see the exact amount of the processing fee before placing an order?
When you proceed to checkout, you will be presented with a detailed itemization of the total cost of your order. This includes the product price, processing fee, taxes, and any other applicable charges. This transparent breakdown allows you to review all the components of your total cost before finalizing your purchase, ensuring clarity and no surprises.